FAQ's

All Things Pure Products

What does the NPA Seal mean?
This seal helps consumers identify products that have met the standard set of guidelines based on natural ingredients, safety, responsibility and sustainability to qualify them as being truly natural products. The NPA is the nation's largest and oldest non-profit organization dedicated to the natural products industry, and the process of receiving their Seal is both grueling and stringent.
Do your products contain synthetic fragrances or artificial dyes?

We do not use synthetic fragrances or artificial dyes in any of our products, and never will. Every aroma you smell comes from 100% natural essential oils that are used in the products for their beneficial properties. Their amazing aromas are a bonus. And the way we see it, artificial colorants serve no purpose in skin care products and actually cause harm. When you use an All Things Pure product, you're putting 100% natural ingredients on your face – not dye or perfume.

Does Bioelements test on animals?
We are all animal lovers at Bioelements. Animal testing is not, nor has it ever been, part of Bioelements' product development, ingredient formulation or production.
Is it safe to use All Things Pure products when I am pregnant or nursing?
Our All Things Pure Line is certainly safe for pregnant/nursing women as there's nothing in these products that should over-stimulate - but as always, if you have questions you can check with your doctor if you are not sure, as every pregnancy is different.
Why do you package some of your products in glass instead of plastic like some other manufacturers?
Since its launch in 1991, Bioelements has used glass to package nearly all of its products. It's a natural choice for planet sustainability and it ensures the integrity and safety of our formulas. And that's a belief we've never compromised. Its inertness and impermeability makes glass one of the safest, healthiest packaging materials available. In fact, glass is the only packaging material to be categorized by the U.S. Food and Drug Administration as "generally recognized as safe" (GRAS). Glass meets the highest environmental standards possible. Made strictly of naturally occurring ingredients, it can be recycled limitlessly -- never losing its quality or purity. From creation to recycling, the material's lifestyle is environmentally responsible (preserving raw material, reducing energy consumption, and lessening greenhouse emissions on a major scale).

 

Bioelements packages over 80% of its products in glass. The other 20% are packaged in materials that are necessary for specific product performance and stability. For the past seventeen years, Bioelements has strongly believed in responsibly producing its products. We proudly continue to lead the industry with our standards of safety and purity.

Click here to read more about Our Commitments.

Shopping, Orders & Returns

Where can I purchase Bioelements products?
If you are a U.S. resident, all Bioelements products can be purchased online - here at Bioelements.com. Or you can visit a Bioelements apa in your area. Visit the Spa Locator to find a Bioelements spa in your area.
How many days will it take for my order to ship?
  • Majority of orders will ship within 24 hours of receipt via FedEx.
  • Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
  • Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
  • We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be shipped and processed.

Have questions about your shipment? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to weborders@bioelements.com.
How can I check on an order I have placed?

You can track your Bioelements.com order in one of two ways:

  1. Once your order ships, you will receive an email that contains the tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Log in to your Bioelements.com account. Click on the "Order" tab in your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Don't see a tracking number? Sometimes it takes the carrier up to 24 hours to post tracking information, so check back.

What is your product return policy?

Not satisfied with your product? No problem, all products purchased through bioelements.com may be returned within 30 days from the date of purchase, for any reason.

To return your product, please enclose your Bioelements packing slip along with the product you are returning to:

Bioelements Returns & Exchanges
4346 Belgium Blvd.
Kansas City, MO 64150

Your package must be postmarked within 30 days of purchase to be eligible for a refund. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.

All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded.

If you purchased Bioelements products at a store, spa or salon; please contact them directly to inquire about their return policy.

Do you accept international orders?
At this time, bioelements.com is currently unable to accept orders to be billed or shipped outside destinations outside the U.S. We apologize for any inconvenience.

Bioelements.com Account

How do I create a bioelements.com account?

Creating a bioelements.com account is free, fast and easy. Simply complete this form to receive these benefits:

  • Faster Checkout
  • Check your order status online
  • Save multiple addresses

Plus, you can opt in to "Stay in the Loop" with Bioelements. Every now and then well send you an email about our latest innovations, some serious skin care facts and other "you just gotta know" stuff. And please don't worry. We won't send you a million emails a day or share your email address with anyone.

How do I sign up to receive your email newsletter?

Sign up and receive info on new products plus exclusive promotions and special offers from All Things Pure.

How do I become a Bioelements Partnership Spa?

Thank you for your interest in Bioelements. Click here for more information about becoming a Bioelements Partnership Spa.